Ticket claiming

src/buttons/claim-ticket.ts

@@ -0,0 +1,48 @@
+import { ActionRowBuilder, ButtonInteraction, Client, ModalBuilder, TextInputBuilder, TextInputStyle, MessageFlags, ChannelType, PermissionFlagsBits, ButtonBuilder, ButtonStyle } from 'discord.js';
+import { ticketCooldownMap } from '../shared/ticket-cooldown';
+import { Database } from '../shared/Database';
+
+export default {
+  name: 'claim-ticket',
+  handler: async function (client: Client, interaction: ButtonInteraction) {
+    const channel = await interaction.channel?.fetch();
+
+    if (!channel || !channel.isThread() || !channel.isSendable() || channel.type != ChannelType.PrivateThread)
+      return interaction.reply({ flags: [MessageFlags.Ephemeral], content: 'Oops. Something went wrong. Please report this to a staff member.' });
+
+    if (!interaction.memberPermissions) return interaction.reply({ flags: [MessageFlags.Ephemeral], content: 'An error has occurred.' });
+
+    if (!interaction.memberPermissions.has(PermissionFlagsBits.ManageMessages)) return interaction.reply({ flags: [MessageFlags.Ephemeral], content: 'You do not have permission to claim tickets.' });
+
+    const guild = await client.guilds.fetch(interaction.guildId!);
+
+    const guildSettings = await Database.getGuildSettings(guild.id);
+
+    if (!guildSettings || !guildSettings.private_help_role_id)
+      return interaction.reply({ flags: [MessageFlags.Ephemeral], content: 'Failed to create ticket. Please report this to a staff member.' });
+
+    const closeButton = new ButtonBuilder()
+      .setCustomId('close-ticket')
+      .setLabel('Click here if you no longer need help')
+      .setStyle(ButtonStyle.Danger);
+
+    const claimButton = new ButtonBuilder()
+      .setCustomId('claim-ticket')
+      .setLabel('Claim ticket')
+      .setDisabled(true)
+      .setStyle(ButtonStyle.Primary);
+
+    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(closeButton, claimButton);
+
+    await interaction.message.edit({
+      content: `${interaction.message.content}\n\nClaimed by: ${interaction.user}`,
+      components: [row],
+      allowedMentions: {
+        users: [interaction.user.id],
+        roles: [guildSettings.private_help_role_id]
+      }
+    });
+
+    await interaction.reply({ content: `Ticket claimed by ${interaction.user}.` });
+  }
+};

src/modals/open-ticket-modal.ts

@@ -26,12 +26,17 @@ export default {
       type: ChannelType.PrivateThread
     });
 
-    const button = new ButtonBuilder()
+    const closeButton = new ButtonBuilder()
       .setCustomId('close-ticket')
       .setLabel('Click here if you no longer need help')
       .setStyle(ButtonStyle.Danger);
 
-    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(button);
+    const claimButton = new ButtonBuilder()
+      .setCustomId('claim-ticket')
+      .setLabel('Claim ticket')
+      .setStyle(ButtonStyle.Primary);
+
+    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(closeButton, claimButton);
 
     await thread.send({
       content: `${interaction.user} feel free to direct your questions at any <@&${guildSettings.private_help_role_id}>. Only you and staff members can see this channel.\n\n**Reason for contact:**\n${reason}`,